Return & Refund Policy

We want you to feel confident when shopping with Enalava.

If you are not completely satisfied with your purchase, you may contact our customer service team to request a return, subject to the conditions below.

Return Eligibility

To be eligible for a return, items should generally:

• Be unworn and unused

• Be in their original condition

• Include original tags and packaging where applicable

• Not show signs of washing, damage, stains, odors, or other use

For hygiene and safety reasons, certain items may not be eligible for return.

How to Request a Return

Please contact us at service@enalava.com before sending any item back.

Your email should include:

• Order number

• Item(s) you would like to return

• Reason for the return

• Photos, if the item arrived damaged or defective

Our customer service team will review your request and provide further instructions.

Please do not send products back to the sender address shown on your package unless instructed by our customer service team.

Refunds

Once your returned item has been received and inspected, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at service@enalava.com as soon as possible.

Please provide your order number and clear photos of the item and packaging so our team can investigate the issue.

Return Shipping

Unless otherwise stated or required by applicable law, return shipping costs may be the responsibility of the customer.

For complete assistance with your return, please contact service@enalava.com before shipping your package.